Delivery Policy

The carriers responsability is purely to tail lift down onto the pavement or driveway , having positioned his vehicle as near and convenient as is safe and sensible. Any additional help from the driver is a courtesy on his part , not an obligation .

Delivery costs are subject to location and at our discretion, dependant upon appliance. However charges of £35 inc vat apply to most areas of mainland UK (Due to distance from us, Scotland may vary).

Delivery time can be anywhere between 9 and 5 , unless otherwise agreed. PM delivery between 12 and 5 can be requested at no extra charge. AM delivery B4 midday is £10 extra , B4 10 am is £18 extra. Delivery is normally week days only, but a special Saturday AM delivery can be arranged at a cost of £30 extra.

For deliveries outside of the UK please see Export Policy below.

Somebody sensible has to be in to take delivery, otherwise the carrier will go away again. Having unloaded, the driver will require a signature acknowledging receipt of the goods in good condition. Once the drivers docket has been signed and he leaves the scene, it`s very difficult to make any kind of claim for damage subsequently.

Ideally, the goods should be unpacked and checked in the presence of the driver, particularly if any of the outer packaging is disturbed. If this is not possible, the drivers paperwork should be duly noted as “outer damaged, goods unexamined”, and we should be notified immediately. A full examination of the contents must then be made within 24 hours and any damages or shortages notified to us without delay.

Most deliveries are received in perfect condition, but in the unlucky event of your goods sustaining damage such as a broken glass for example, regrettably we can only honour any claim if the correct procedures have been followed.

Whilst every effort is made on our part and by our carriers to deliver on the due day and within the normal or allotted time frame, no guarantees are given by us, and no compensation is payable in the event that the delivery is delayed. It would therefore be unwise to schedule installation/contractors for the same day that the delivery is due.

You may withdraw from this agreement at any time up to 7 days after receipt of goods. Upon receipt you must
have NOT used them and must have kept them in the condition that they were delivered. It is YOUR responsibility to return the goods to us without delay and at your own expense.

The goods must be returned to us in perfect condition, with the original undamaged packaging. If any damages occur during transit the customer is responsible in full and a refund will not be given. The total amount to be refunded will be the price paid less OUR initial delivery costs (usually £45 + vat per pallet)

If you wish to return the goods more than 7 days but within 30 days, after we have delivered the goods to you, you must not have used them and must have kept them in the condition they were delivered. You must return them to us at your own cost. There will be an additional administration charge of 25% of the purchase price of the goods returned.

We will reimburse any amounts you have paid to us within 10 days of return of the goods, having deducted any return costs and administration fee if applicable.

This guarantee is in addition to any warranties or conditions implied by law and nothing in these terms affects your statutory rights.

If an item has any faults or manufacturing defects it will be collected, repaired or replaced at our expense.

Returns address:
Stove Centre, 103 East Street, South Molton, Devon, EX36 3DF
Tel: 01769 574411 Fax: 01769 572442 email: sales@stovecentre.co.uk

We do not export outside of the UK. Find below details of a UK based exporter who are able to quote to export any of our goods.

Before contacting make sure to have details of size and weight of the goods to be transported.